Icefish Terms & Conditions — plain language, fully transparent

1. General Terms

Icefish (icefish.onl) is an online entertainment platform offering Sports Betting, Live Casino, slots, and jackpot games. These terms apply to all users who access or use the platform.

These terms may be updated at any time. Logging in after an update constitutes acceptance of the revised terms. We recommend checking this page periodically. Icefish always notes the date and nature of any changes at the top of this page.

Users accessing this platform from outside Bangladesh are solely responsible for ensuring compliance with the local laws of their respective country.

• Icefish is intended for entertainment purposes only.
• Accessing the platform constitutes full acceptance of these terms.
• Icefish reserves the right to restrict or close any account found to be in breach of these terms and conditions.

2. Account Registration

You can open an Icefish account with an active mobile number. Each mobile number can only be used to register one account. Holding multiple accounts under the same person's name is strictly prohibited.

All information provided at the time of registration must be accurate, complete, and your own. Creating an account under a false identity or with fabricated details constitutes a legal violation and will result in account termination. Icefish may request identity verification at any time.

• Minimum registration age is 18.
• Maximum one account per person.
• Mobile number OTP verification is mandatory.
• If your details change, update them in your account settings.

3. KYC Identity Verification

Icefish's identity verification process (KYC) is an important security measure. Completing KYC before making a withdrawal is mandatory — it's there to protect your funds.

KYC requires your National ID number and a selfie photo. It's a one-time process. Icefish keeps your information secure in accordance with our privacy policy and never shares it with third parties.

4. Deposits & Payments

Icefish accepts deposits via bKash, Nagad, Rocket, and USDT (TRC-20 and ERC-20). The minimum deposit for mobile banking methods is ৳500, and for USDT it is 10 USDT. Maximum limits follow each payment provider's own rules.

When making a deposit, always send to the latest payment number shown on the Icefish screen and include the correct reference code. Using an old number or an incorrect reference may delay your deposit credit. If this happens, contact support with your transaction ID.

Icefish does not charge any deposit fees. Deposits sent through a third party will not be accepted — only funds sent from your own mobile number or wallet will be credited.

• Minimum deposit: ৳500 via bKash/Nagad/Rocket, or $10 via USDT.
• Deposits must be made from your own name and number.
• The reference code must be entered correctly.
• Suspicious deposits may be placed on a temporary hold pending investigation.
• Before sending USDT, make sure you're using the correct network (TRC-20 or ERC-20).

5. Withdrawal Policy

KYC verification must be completed before making a withdrawal. Your first withdrawal must be made via the same payment method used for your deposit — this is for security purposes.

Withdrawal requests are typically processed within 5–15 minutes. VIP and high roller members receive priority processing. If your withdrawal takes longer than 2 hours for any reason, contact support with your transaction ID for a prompt resolution.

If you request a withdrawal while a bonus is still active, the bonus will be cancelled and only your main balance will be withdrawn. Complete your bonus wagering first to withdraw the full amount.

6. Bonus & Promotion Terms

Every Icefish bonus comes with specific terms — wagering requirements, validity period, eligible games, and maximum withdrawal limits. These conditions are clearly listed in Bengali on the relevant bonus page.

To be eligible for bonuses, your account must have active KYC and be in good standing. Claiming the same bonus more than once, sharing bonuses through another person's account, or abusing the bonus system in any way is strictly prohibited.

Icefish reserves the right to modify, suspend, or cancel any bonus offer at any time. Cashback bonuses are credited automatically every Monday morning — no separate request is required.

• The welcome bonus is available to new members on their first deposit only.
• Bonus validity typically ranges from 7 to 30 days — this varies by offer.
• Bonus wagering only counts on eligible games.
• Maximum withdrawal from free bet winnings is capped — see the offers page for details.
• Bonus abuse will result in the forfeiture of the bonus and any associated winnings.

7. Betting Rules & Gaming Conditions

All bets placed on Icefish are final — once confirmed, they cannot be cancelled unless Icefish voids them due to a technical error. In Sports Betting, if an event is cancelled, the stake will be refunded.

Live Casino and slots games use an RNG (Random Number Generator) to ensure fair outcomes. Any dispute regarding a game result must be raised with support within 24 hours — claims submitted after this period may not be accepted.

Any funds credited to an account in error due to a technical fault may be reclaimed by Icefish. Members will be duly notified in the event of such a situation.

8. Prohibited Activities

The following activities are strictly prohibited on Icefish. Any violation will result in permanent account closure and the relevant balance may be forfeited.

• Operating multiple accounts under the same person's name.
• Creating an account or conducting transactions using another person's identity.
• Using multiple accounts to exploit the bonus system.
• Transacting on the platform using funds obtained through money laundering or illegal sources.
• Intentionally exploiting system bugs or glitches for personal gain.
• Placing bets or making payments through a third party.
• Allowing anyone under 18 to use the platform.

9. Responsible Gaming

Icefish believes responsible entertainment is everyone's right. That's why the platform provides a set of tools to help users stay in control of their play.

• Set daily, weekly, or monthly deposit limits on your account.
• Session Time Limit — automatic logout after a set period.
• Temporary break (1 week to 6 months) account lock.
• Permanent self-exclusion — account closed for good.
• Loss Limit — automatically stops gameplay once a set loss amount is reached.

These tools can be activated anytime from your account settings. If you need assistance, Icefish support is also Responsible Gaming Page for more information.

10. Changes, Disputes & Account Closure

Icefish may update these terms and conditions at any time. Users will be notified of significant changes via SMS or in-app notification. Continued use of the platform after the first login following any changes will be considered acceptance of the updated terms.

For any dispute or complaint, please attempt to resolve it through support first. If support is unable to resolve the matter, a formal complaint can be submitted — our support team will guide you through the process.

To close your account, contact us via live chat. Please withdraw any remaining balance before closure. If Icefish closes an account due to a policy violation, the handling of any remaining balance will be determined based on the nature of the violation.